How can we help?
We're a small team and we read every message. Most replies go out within 1–2 business days.
Email support
General help, bugs, and feedback: [email protected]
Privacy requests
Data, deletion, and privacy questions: [email protected]
Getting started
GlowKit is designed to be simple. Here's the quickest path to your first result:
- Run a scan. Open GlowKit, tap to scan, and follow the on-screen lighting and framing guide. You can use your camera or import a photo.
- Preview, then reveal. Free users can complete one guided scan with a locked result preview. Pro reveals the GlowScore, signal breakdown, routine, product guide, history and before/after.
- Re-scan over time. Scanning under similar lighting gives the most consistent trend. Weekly is a good rhythm for most people.
Tips for better scans
- Use soft, even, front-facing light — natural daylight works well.
- Remove glasses and pull hair back from your face.
- Hold the phone at eye level and keep your whole face in frame.
- Try to scan at a similar time of day for the most comparable results.
Subscriptions, trial & restore
- Plans. Pro is available weekly ($4.99) or annually ($49.99 with a 3-day free trial). Prices may vary by region.
- Free trial. The annual plan includes a 3-day free trial for eligible new subscribers. If you don't cancel before it ends, it converts to a paid annual subscription.
- Cancel any time. Manage or cancel in Settings → [your name] → Subscriptions on your iPhone. You keep Pro until the end of the current period.
- Restore purchases. New device, or reinstalled the app? Open GlowKit and tap “Restore purchases” while signed in to the same Apple ID.
- Billing & refunds. Purchases are handled by Apple. For refunds, contact Apple Support; email us if you'd like help.
Privacy & your data
- What happens to my photo? A free guided scan creates a locked local preview. Full Pro analysis sends your selected photo securely for analysis and can save it privately to your account history. We don't sell photos, advertise with them, or use them to train AI.
- Delete my history. You can delete local scan history any time from within the App. Email us for Supabase/R2 account data deletion.
- Data requests. For access, correction, or deletion requests, email [email protected].
- Read the full Privacy Policy for details.
Troubleshooting
- “Scan failed” or low quality. Try brighter, more even lighting and make sure your whole face is in frame, then scan again.
- Pro features locked after paying. Tap “Restore purchases” while signed in to the Apple ID you bought with. If it still doesn't unlock, email us with the date of purchase.
- Results look different than last time. Lighting and angle affect outputs. Scan under similar conditions for the most comparable trend.
A note on health
GlowKit provides general wellness and cosmetic insight only. It is not a medical device and does not diagnose, treat, or cure any condition. For any health or skin concern, please consult a qualified dermatologist or doctor.
Still need help?
Email us at [email protected]. To help us respond quickly, include your device model, iOS version, and a short description of what happened (screenshots are welcome — please don't include other people's faces).
Teddy App Labs · GlowKit (bundle ID com.teddyapplabs.glowkit) · glowkit.org