How can we help?

Getting started

GlowKit is designed to be simple. Here's the quickest path to your first result:

• Run a scan. Open GlowKit, tap to scan, and follow the on-screen lighting and framing guide. You can use your camera or import a photo.
• Preview, then reveal. Free users can complete one guided scan with a locked result preview. Pro reveals the GlowScore, signal breakdown, routine, product guide, history and before/after.
• Re-scan over time. Scanning under similar lighting gives the most consistent trend. Weekly is a good rhythm for most people.

Tips for better scans

• Use soft, even, front-facing light — natural daylight works well.
• Remove glasses and pull hair back from your face.
• Hold the phone at eye level and keep your whole face in frame.
• Try to scan at a similar time of day for the most comparable results.

If you want a steadier before-and-after routine, pair these basics with How to take consistent skincare progress photos and Why your skin looks different in every selfie for the lighting, framing, and camera-distance details that most often change your comparison shots.

Subscriptions & restore

• Plans. Pro is available weekly or annually at the storefront price shown in the app. Prices may vary by region.
• No free trial. Weekly and annual plans are charged when Apple confirms the purchase. A trial started before this policy changed keeps the terms Apple showed when it began.
• Cancel any time. Manage or cancel in Settings → [your name] → Subscriptions on your iPhone. You keep Pro until the end of the current period.
• Restore purchases. New device, or reinstalled the app? Open GlowKit and tap “Restore purchases” while signed in to the same Apple ID.
• Billing & refunds. Purchases are handled by Apple. For refunds, contact Apple Support; email us if you'd like help.

Privacy & your data

• What happens to my photo? A free guided scan creates a locked local preview. Full Pro analysis sends your selected photo only to return the requested cosmetic result. New scan photos stay stored only on your device; synced account progress contains metadata and derived results, not cloud photo copies. We don't sell photos, advertise with them, or use them to train AI.
• Delete my data or account. Delete GlowKit app data removes the listed local feature data and queues the current account's synced Shelf/routine purge. The version 4.0 account-deletion service is active, and Delete GlowKit account is available under Settings → Privacy & data. It removes the authenticated identity, its app-owned Cloudflare data, and the listed local feature data after confirmation, but does not cancel Apple billing or erase purchase history. Historical analytics/subscription events follow the disclosed retention practices and may remain linked.
• Data requests. For access, correction, or deletion requests, email turhan@teddyapplabs.com.
• Read the full Privacy Policy for details.

Troubleshooting

• “Scan failed” or low quality. Try brighter, more even lighting and make sure your whole face is in frame, then scan again.
• Pro features locked after paying. Tap “Restore purchases” while signed in to the Apple ID you bought with. If it still doesn't unlock, email us with the date of purchase.
• Results look different than last time. Lighting and angle affect outputs. Scan under similar conditions for the most comparable trend.

Read next

If you want calmer scanning habits and steadier comparisons, these English guides are the best follow-up reading:

Browse the full GlowKit guides library for more practical reading on product labels, patch testing, travel packing, and steady skincare routines.

A note on health

Still need help?

Email us at turhan@teddyapplabs.com. To help us respond quickly, include your device model, iOS version, and a short description of what happened (screenshots are welcome — please don't include other people's faces).

Teddy App Labs · GlowKit (bundle ID com.teddyapplabs.glowkit) · glowkit.org